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Grand Design RV Continues to Sweep DSI Survey Awards

Grand Design

Every Grand Design RV line again received the coveted “Quality Circle Award” from the RVDA’s 27th Annual Dealer Satisfaction Index (DSI) Survey. Grand Design’s Transcend, Imagine, Reflection, Momentum and Solitude brands all received the award.

“We are excited and humbled to receive the DSI award for all of our Grand Design brands,” said Don Clark, president, CEO and co-founder of Grand Design RV. “We have been awarded the ‘Quality Circle Award’ for each brand from the first year we founded Grand Design RV.”

The DSI survey comprises ratings from dealers who have expressed their satisfaction levels confidentially regarding manufacturers’ reliability and quality, parts, warranty and sales. The survey measures dealer attitudes in key policy, product, service operations and procedure areas essential in their businesses.

“Dealers are the foundation of Grand Design’s company and culture,” Clark continued. “Their remarks and support have been overwhelming. My heartfelt gratitude goes out to our world-class Grand Design dealers for their confidence in our products and loyalty to our company. They invest large portions of their profit centers and reputation in our products and services. We take this responsibility very seriously.

“I also want to take a moment to congratulate all of our Grand Design team members on their dedication to excellence and for continuously raising the bar in quality, design and service.”

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