Integrated Dealer Systems (IDS), an RV and marine dealership software provider, has integrated with Podium, an all-in-one-one platform that makes customer interactions easy for local businesses.
The platform allows dealers to collect and encourage online customer reviews, gather insights on review performance as well as interact with customers in real-time via text messaging, web chat, Facebook Messenger or Google Click to Message.
According to Podium’s research:
- Podium customers report an average 6 percent increase in revenue after using the Podium Messaging Platform
- 77 percent of businesses using the Podium Messaging Platform feel that their customers are more satisfied receiving text messages from their business than other forms of communication
- Web chat users see 11 times more inbound opportunities
- Website visitors are 6.3 times more likely to become customers when they’re invited to chat
“Podium helps to get customers in the door and keep us engaged with the customer,” said Adam Grove, the Internet director at Nyle Maxwell GMC.
“The reputation that we had for our service department prior to joining Podium did not represent the fantastic level of service that our service department gives,” said a director from an RV dealership in the southern U.S. “Our reputation has been taken from tarnished to shining.”
The integration with IDS' dealership management system, Astra G2, will allow RV and marine dealers to connect with Podium without requiring a separate login.