Insider Perks, maker of marketing and artificial intelligence solutions tailored specifically for outdoor hospitality providers, announced a transformative update to its “Campy” AI Chatbot service. Campy, which provides instantaneous responses around-the-clock, now introduces a feature that allows guests to complete campground reservations directly within the chatbot interface.
With this enhancement, guests gain an unprecedented level of convenience and interaction, Insider Perks said in a release. Users can now easily check campsite availability in real-time, browse through detailed, high-quality site photos, explore comprehensive pricing structures and find the perfect camping spot suited to their preferences. Utilizing AI Vision technology, Campy can analyze campground site maps, providing personalized recommendations that closely align with each guest’s specific needs, such as site size, amenities, proximity to facilities and scenic preferences.
Furthermore, Campy navigates users through every step of the reservation process. It gathers all necessary information, including guest preferences, referral sources and special requests, ensuring a streamlined and personalized booking experience. After completing these preliminary steps, Campy provides guests with a secure, user-friendly link that connects them directly to the campground’s existing reservation system. This integration guarantees full PCI Compliance through the reservation system’s native secure payment processing, Insider Perks said, thereby ensuring safety and confidence for each transaction.
Brian Searl, founder and CEO of Insider Perks, emphasized the significant industry impact of this development: “At Insider Perks, our mission has always been to continuously enhance and redefine convenience and customer engagement within the outdoor hospitality sector. The introduction of direct reservation capabilities within our Campy AI chatbot significantly elevates the guest experience. It delivers instant, accurate and personalized booking interactions that not only delight guests but also dramatically improve operational efficiency for campground owners and operators. This truly positions our clients at the leading edge of hospitality innovation.”
Demonstrating the value and practicality of this advanced technology, Verde Ranch RV Resort, a property managed by CRR Hospitality, has become the inaugural launch partner for Campy’s new reservation capabilities. Mike Harrison of Verde Ranch RV Resort shared his enthusiasm about the partnership and its potential to significantly enhance guest satisfaction: “We are thrilled to be at the forefront of adopting Insider Perks’ innovative reservation technology. This collaboration aligns perfectly with our ongoing commitment to exceptional customer service and operational excellence. Campy’s intuitive reservation process enriches our guests’ experiences and sets a new standard for what visitors can expect from a premier campground and RV resort.”
Beyond chat-based interactions, Insider Perks said it is already preparing for the imminent expansion of its advanced reservation capabilities to its AI Voice service. In the coming weeks, guests will have the option to book complete reservations via natural and intuitive voice conversations over the phone. This upcoming enhancement further highlights Insider Perks’ dedication to setting new benchmarks in customer-centric technology, offering multiple channels of easy, seamless reservation access.
Campground owners interested in experiencing this reservation technology firsthand can join Insider Perks’ CampVantage program for only $99 per month, gaining immediate access to advanced AI capabilities. With flexible, pay-as-you-go pricing starting at $0.25 per chat (based on chat duration), owners can manage costs while providing exceptional guest service.
