K-Z RV, Shipshewana, Ind., has named two quality control professionals to its management team, as part of a strategic effort that will benefit dealers and retail customers alike.
The veteran QC hires are tasked with ensuring quality throughout the process, from production through PDI.
“K-Z has always been about quality, but what’s new is this two-pronged approach,” said Delbert Miller, vice president of corporate. “We are combining intensive workforce training with an investment in the best testing equipment and technology available.”
Sylvia Pantoja, QC manager, comes to K-Z with 29 years of experience in all areas of RV manufacturing, as well as accredited management training. She manages multiple production QC teams, in addition to all PDI processes. Under Sylvia’s direction, production employees receive rigorous training on RVIA standards, quality systems and testing. The QC mindset is further reinforced with poster-sized quick-reference guidelines prominently displayed at all test stations.
Terry Henson, QC manager, joins K-Z with 35 years of management experience in the RV industry, and holds a business administration degree with an emphasis on production and quality management. He specializes in quality testing equipment and systems, and also administers all standards protocols companywide. Terry has overseen the implementation of state-of-the-art quality testing equipment across the entire K-Z/Venture campus.
“Sylvia and Terry are both very dedicated and capable hands-on professionals, and we are fortunate to have them on board,” said Miller. “As a team, we’re taking K-Z’s culture of quality to the next level, in a deliberate and sustainable way. K-Z is one hundred percent invested in results, because we take personal ownership of our product. We are determined to provide the best value out there. That’s why K-Z’s retail and dealer satisfaction index ratings are among the highest in the industry.”
