KZ Recreational Vehicles has completed construction on a brand-new Customer Service Welcome Center, a 75,000-square-foot facility that will allow KZ to enhance its existing customer service experience.
A 42,000-square-foot addition was added to Plant 2 on KZ’s campus. Collectively, the new service center includes a 30,000-square-foot, two-story warehouse space, a 12,000-square-foot, two-story Customer Service Welcome Center, a 33,000-square-foot full-service repair facility and a 24/7 customer lounge and camping area. The warehouse area is capable of housing three times more parts than KZ was able to previously, resulting in better RECT performance for dealers and customers. The Customer Service Welcome Center houses the call center, dealer service school training facilities and the corporate conference center. The lounge and camping area provides a comfortable space for customers to relax in while their RVs are being serviced.
“It is extremely important to us to be able to take care of our dealer partners and customers alike, because we know that without them, we wouldn’t be where we are today,” said Sean Andrews, vice president of service operations. “We’re thankful for their support and their business and wanted to do something to reflect our gratitude. We are continually searching for new ways to improve, and this was something that we felt would add value to their experience.”