In an effort to boost its RV services offerings, Lazydays is shaking up its leadership team, making several new appointments within the company and hiring several new employees.
The company also plans to further its investment in Sys2K dealer management software and introduce the Lazydays Tech University program over the next few months.
Doug Earle has been appointed the director of Crown Club Service. He comes to Lazydays from the U.S. Air Force at MacDill Air Force Base in Florida, where he led hundreds of military personnel supporting complex aircraft.
Steve Jensen has joined the team as the director of delivery and retail service. Jensen’s 30-year career includes the U.S. Army, manufacturing and Best Buy.
David K. Witty has taken on a new role and is now responsible for elevating Lazydays’ manufacturer relationships, focused on warranty and parts. He also will take the lead in growing Lazydays’ parts and accessories retail businesses both in-store and online.
“I am confident that the combined experience of these three professionals will elevate the dealership’s services performance to an unprecedented level, and position our Tampa dealership as a nationally recognized service hub for RVers,” says Tim Sheehan, Lazydays president and CEO.
Lazydays is in the process of implementing a dealer management system robust enough to handle services capability.
Sheehan said he plans to expand the use of new technologies, including mobile.
“We are working toward a common goal to create technology that enhances the customers experience during the sales cycle and more importantly the after sales servicing of their purchase, all while decreasing the overhead of the dealership,” Sheehan said, adding that the dealership will continue its work with Sys2K to bring bidirectional communications between manufacturers, dealers, and their customers.
“It’s one giant leap forward for the RV industry,” Sys2k president Carl Sconnely said. “As what is developed here not only benefits Lazydays, but will also be available to all RV dealerships and manufacturers alike.”