Lazydays has named Linda Stephens vice president of customer experience effective immediately. Stephens will continue to report to William P. Murnane, Lazydays’ chairman and CEO.
This newly created position will be responsible for measuring, evaluating and enhancing the customer experience across the entire network of Lazydays dealership and service center operations. The customer experience team will work closely with operating managers to assess the effectiveness of processes and procedures and to make improvements that maximize the value of the Lazydays experience for its customers, according to the company.
“I am delighted to name Linda to this very important position,” said Murnane. “Linda is a very talented executive who has a keen understanding of the customer and a proven track record of achieving positive change. … Linda will work closely with Lazydays team members to make sure we meet and exceed our customers’ expectations.”
Before this appointment, Stephens was vice president of Lazydays’ accessories and rentals business units, which included Lazydays parts and accessories stores at all locations, Lazydays rental operations and Lazydays Tampa Camping Resort operations.
Stephens started at Lazydays in 2004 in the finance department and has held various senior finance and operating positions throughout her career at Lazydays. Stephens holds a bachelor’s degree in accounting from the University of South Florida and is a certified public accountant.
