Linda StephensTampa, Fla.-based Lazydays has named Linda Stephens vice president of customer and employee experience effective immediately. Stephens will continue to report to William P. Murnane, Lazydays’ chairman and CEO.
Stephens is currently VP of customer experience and is responsible for the strategic vision and deployment success for a best-in-class customer experience. In her new role, she will also be responsible for measuring, evaluating and enhancing the employee experience across the Lazydays’ dealership network and service center operations. The Customer and Employee Experience team will work closely with the operating leadership to assess the effectiveness of processes and procedures and to make improvements that maximize the value of the Lazydays experience for both its customers and employees.
“I am delighted to have Linda take on the additional leadership of our employee experience efforts,” said Murnane. “Linda is an extremely talented executive who has a deep understanding of our customers and employees along with a proven track record of achieving positive change and results.”
Stephens joined Lazydays in 2004 as director of corporate reporting and investor relations and has held various senior financial and operating roles throughout her career at the company.
