LCI recently announced that the company was awarded the Trailblazer award for its growth at the 2017 Dreamforce conference held Nov. 6 to Nov. 9 in San Francisco. Dreamforce, an annual conference hosted by Salesforce, brings together Salesforce users, customers and vendors, for a weeklong networking and educational conference.
A total of five Trailblazer awards were awarded in five categories: Innovation, Growth, Trust, Equality and Inspirational. LCI was awarded the Trailblazer award for growth, showing exceptional growth in customer service efforts. Judges evaluated nominees based on their overall vision, teamwork, transformation and learning as they relate to use of Salesforce software.
Specifically, LCI received the Trailblazer Growth award because of the company’s customer service improvements and implementation of Salesforces’ Customer Relationship Management (CRM) software.
LCI’s integration of Salesforce products and its overall operations strategy has resulted zzin over 200 internal Salesforce users across ten of the company’s departments. This has improved the company’s customer service interactions, and has created a more fluid dynamic when working with customers. Moreover, LCI’s implementation of the Salesforce CRM has been a true catalyst for improvements among team member efficiencies, inter-company collaboration and overall company growth.
“Customers and LCI team members alike have experienced the monumental turnaround of the company culture,” said Nicole Sult, LCI’s director of customer service. “Identifying [the company’s] core values have turned customer service from a complaint department to a partnership where our customers rely on us for technical advice, parts identification and ordering services.”
