Newmar Corp., the Indiana-based manufacturer of Class A motorhomes, released the names of its Customer Satisfaction Index Award dealerships.
The award is presented to dealers who scored in a pre-determined percentile based on results from customer surveys. Fourteen Newmar dealers earned the award by providing excellent customer service to Newmar customers receiving warranty work.
The 2015 award winners include: Ansley RV, Duncansville, Pa.; Coachlight RV Sales, Carthage, Mo.; Freedom RV, Tucson, Ariz.; Independence RV Sales & Service, Winter Garden, Fla.; Midway Motor Homes, Grand Rapids, Mich.; Steinbring Motorcoach, Garfield, Minn.; VR St-Cyr, St. Mathieu De Beloeil, Quebec; Midtown RV, LTD, Penticton, B.C.; North Trail RV, Fort Myers and Fort Lauderdale, Fla.; National Indoor RV Centers, Lewisville, Texas and Lilburn, Ga.; Transwest Truck and Trailer, Belton, Mo. and Grand Junction, Colo. and Southaven RV Center, Southaven, Miss.
“Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one,” Newmar Vice President of Service Operations Matt Utley said. “Newmar is pleased with the customer support provided by our dealer partners. As confirmed by their customers, the dealers earning this award possess a strong commitment of customer satisfaction that permeates through their entire organization. We are proud of their achievements.”
Four dealers this year also earned the Mahlon Miller Service Excellence Award. Miller is the founder of Newmar and the award in his name recognizes those dealerships that most embody the spirit of customer service. This elite group of winners includes Steinbring Motorcoach and Ansley RV, Midway Motorhomes and Independence RV.
Also, this year an added award was issued for New Coach Delivery Excellence. The group included Midway Motorhomes, Steinbring Motorcoach, Coachlight RV, Midtown RV and Transwest Truck and Trailer.