The Society of Certified RV Professionals is pleased to recognize nine people from seven participating dealerships who earned a new certification and two individuals that renewed their certification during the last quarter of 2021 through the Mike Molino RV Learning Center Fixed Operations Certification Program.
Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 16 individuals who earned certification.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those in the recognition program that earned a new certification are: Thomas Holloway (parts manager); Thomas Bruce (parts manager); Megan Kirk (service writer/advisor); Troy Layne (service writer/advisor); Jonathan T. Utecht (service writer/advisor); Christina R. Landry (warranty administrator); Teresa VanCleve (warranty administrator); Julie Gacke (warranty administrator); and Cristina Nevarez (warranty administrator).
Those in the recognition program who renewed their certification are Sandra Fitzhugh (recertified service riter/advisor) and Jamie C. Allen (recertified service writer/advisor).
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification demonstrates an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.
