A family-owned auto and RV store in Medford, Ore., recently closed without notice, leaving customers wondering what happened.
This story by Miles Furuichi originally appeared on KOBI News 5.
All that could be found was a notice on the door and a voicemail saying the store was no longer open. Now some customers are concerned about what happened and what that means for their warranties. Off of Highway 62 near White City, all that’s left of Western Auto Sales & RV are a few RVs and an empty room.
Customers with new trailer warranties on products the dealership sold can be honored at any Forest River or Heartland dealership. Extended warranties can be honored anywhere. Western Auto has fixed problems with their phone and encourages any customers with questions to contact the store at the 541-500-8555.
“Things just went downhill with it I guess,” said Charlie Bowie, a recent customer.
Bowe says he purchased a camping trailer from the family-owned store at the beginning of the summer for him and his fiancé. He said they chose Western Auto because it was a local mom-and-pop shop.
NBC5 News reached out to the owners of Western Auto to see what was going on. The family said it could not comment at this time. According to Medford Police, there is an investigation on an employee underway but declined to provide details. The nature of the investigation and whether the owners are being investigated is unknown. As a result, it is not possible to reopen.