During a workshop at the upcoming RV Dealers Convention/Expo, Mark Goldsmith, a national trainer with iA Dealer Services, will conduct a workshop that will explore the importance of active listening, asking the right questions and utilizing nonverbal communication to build that relationship with your dealership clients.
Effective communication often is the key to building rapport and trust with a dealership’s customer base.
At 2:00 p.m. on Nov. 13, Goldsmith will lead “The Power of Effective Communication” in the business innovation education track. By the end of the workshop, dealers will be empowered to use communication to lead to improved customer satisfaction, increased sales and long-term dealership and brand loyalty.
Learning objectives for this session:
- How to effectively communicate with customers through multiple mediums to drive positive results
- Steps and approaches to understanding customer behaviors and tendencies.
- Why some customers are easier to communicate with than others.
To register for the 2024 RV Dealers Convention/Expo click here. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn and X.
The event is sponsored by RVDA of the U.S., RVDA of Canada and the Mike Molino RV Learning Center.
Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at (703) 364-5518 or email jnewhouse@rvda.org.
