Dealers interested in improving Repair Event Cycle Time (RECT) can access several valuable workshops related to this important topic on-demand as part of the virtual 2020 RVDA Convention/Expo. The content is accessible through Jan. 31.
“Each RV repair order has a start date and a completion date. RECT is the amount of time that passes between those two dates,” RVDA said. “In more basic terms – RECT is the amount of time it takes to repair a unit. On-demand sessions on the convention/expo virtual platform demonstrate how RECT can improve in a few ways, including better management processes and customer communication.”
In addition, some sessions qualify fixed operations professionals for Continuing Education Unit (CEU) credits that may be applied to recertification offered through the Mike Molino RV Learning Center. To view all the sessions that qualify for CEUs, click here.
“These convention/expo sessions offer a convenient and cost-effective way for dealers to provide continuing education to their fixed operations team members who are on the front lines in dealing with RECT,” said RVDA President Phil Ingrassia. “The sessions can be accessed 24/7 and focus on some of the top customer service issues facing RV dealership personnel, so they’re valuable for anyone working in parts and service management.”
Convention Workshop Sessions available until Jan. 31 include:
Key Factors for the Successful Business Process*
Greg Dewalt, PRVCA
CEU for: Service Manager, Parts Manager
Building a Positive Customer Experience in Your Service Department*
Greg Dewalt, PRVCA
CEU for: Service Writer, Parts Specialist
How to Navigate a Fall Tsunami of Service Opportunities*
Trevor Allred and McKay Allen, Kenect
CEU for: Service Manager, Parts Manager
Training at Your Fingertips: A New Online Course for Service Writers/Advisor
Tony Yerman, RV Learning Center fixed operations consultant
Building a Championship Team: Identifying, Hiring and Retaining Top Performers*
Jamison Carrier, Relentless Dealer Services
CEU for: Service Manager, Parts Manager
Maximizing the PDI Walkthrough*
Val Byrd, NTP-STAG
CEU for: Service Manager, Service Writer, Parts Specialist, Parts Manager
Vendor Training +Plus Sessions
Service Department: Increase Service Delivery Speed & Experience Using the LightspeedEVO CRM and DMS*
Christopher Hauk, product manager, CDK Global
CEU for: Service Manager, Parts Manager
The Path to RV Technician Certification
Curt Hemmeler, executive director, RV Technical Institute
Crash! Online RV Damage Repair Estimating
Tony Yerman, TLY Consulting, RV Learning Center fixed operations consultant
Service360: How to Improve Your Service Department & RECT
Frank Tamburrini, general manager, Integrated Dealer Systems (IDS)
Christopher Buzny, product manager, Integrated Dealer Systems (IDS)
*session qualifies for .5 CEU
The 2020 virtual convention is presented by RVDA, RVDA of Canada, and the Mike Molino RV Learning Center. Follow the convention on social media using #RVDAConEx.
For more information and to register for any of the content that can be accessed through Jan. 31, click here.
