The Weekly Facebook Live show RVing in New England, hosted by the New England RV Dealers Association (NERVDA), planned to feature a trio of trusted RV technicians from its Technical Advisory Board.
Co-hosted by Bob Zagami and John DiPietro, the show airs at 7 p.m. EDT on Wednesdays. Recordings can be found on the duo’s podcast site here.
“Douglas Sandberg is credited with this great sales line: ‘Sales Sells the First One, Service Sells All the Rest.’ We are doing something different tonight with three members of our Technical Advisory Board — we have Chris Dougherty, Ryan Hadley and Randy Murray,” show coordinators said. “All familiar faces, and they are among the elite technical service experts in our industry. And we are not going to talk a lot about ‘service.’
“Consumers trust service technicians more than most other people in the dealership. Most RVers love an opportunity to have a one-on-one discussions about which unit to buy, which manufacturer creates less service issues, what aftermarket accessories they should add to their RV, what can they do to learn how to fix things on their RV and other things that may not be related to service. They do this because they trust them.
“So, tune in tonight and pretend you are at a dealership or RV show, and you run into one of these professionals. What would you ask them?”
