The Society of Certified RV Professionals is recognizing 24 individuals from 10 participating dealerships who earned a new certification, and two individuals that renewed their certification, during the first quarter of 2023 through the Mike Molino RV Learning Center Fixed Operations Certification Program.
Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 42 individuals from 21 dealerships who earned certification.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those in the recognition program that earned a new certification are: Scott Bittner (service writer/advisor); Jon Bornhoeft (service writer/advisor); Andrew Kulpinski (service writer/advisor); Gregory Habina (service writer/advisor); James Bartosh (service writer/advisor); Scotty Budig (service writer/advisor and parts specialist); Caleb Peters (service writer/advisor); Donald Carr (service writer/advisor and warranty administrator); Angelo Kawanna (service writer/advisor); Karen Souders (warranty administrator); Misty Burkhart (warranty administrator); Kevin Huber (warranty administrator); Carrie Walker (warranty administrator); Alyssa Smith (warranty administrator); Ashley Tomlin (warranty administrator); Rob Roarke (parts specialist); Joshua Hagadone (parts specialist); Jonathan Dillow (parts specialist and parts manager); Andrew Frisbie (parts specialist); Jolene Grothe (parts specialist); Adam O’Donnell (parts specialist); Jennifer Wilson (parts specialist); Tony True (parts specialist); and Beverly Massman (parts specialist).
Wendy Queen (recertified warranty administrator) and Jolyn Kay Cartwright (recertified parts specialist) renewed their certification.
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners and manufacturers were also involved in developing the programs.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification demonstrates an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.