Throgmartin Holdings has announced operational changes to its three companies, Stone Vos, Talin Mfg., and Talin RV, to reflect the recent trends with the COVID-19 pandemic.
“COVID-19 has presented us with many challenges and in response we have had to make changes to our operating procedures in order to protect our staff as well as our customers,” said Chris Throgmartin, president. “We are restricting our customers and the general public to the lobby area only and have restricted entry to our production and office areas.”
Throgmartin also said that its RV technicians are now practicing increased sanitizing procedures and are limiting their time inside customers RV’s to repairs only.
Additionally, all three companies are now working with customers on schedule and appointment changes.
“We have had Canadian customers move their appointments forward in order to leave Florida. We also have snowbird customers who are leaving early to self-quarantine in their northern homes. We are doing all we can to accommodate these changes in order to provide scheduled service for them,” said Throgmartin.
Throgmartin Holdings indicated that online sales and onsite service revenue has yet to be impacted.
“Our sales are steady, and we have experienced only a couple cancellations in service appointments,” he said. “What we have experienced is cancellations across the country with planned RV rallies. We had a heavy rally schedule booked for 2020 and most dates have been cancelled by the associations holding these events. This will have a minimal impact on our gross numbers. Our event sales are less then 10 percent of our overall revenue so the impact will be minimal by not attending these rallies.”
The Throgmartin companies have no plans for reducing their staffing levels and do not anticipate any layoffs.
“We have always operated our companies using a strategic planning process which allows us to be more proactive in order to stay ahead of downward cycles,” Throgmartin said. “Obviously, COVID-19 has required us to remain more focused and anticipate ongoing changes, sometimes by the day. We have completed contingency plans and depending on the federal stimulus programs will put those into effect as needed.”
Going forward, Throgmartin Holdings has pledged to be there for their customers with little to no impact or inconvenience to them.
“We understand these are difficult times and we are doing everything we can to assist our customers in any way possible,” he said. “In regard to production, our RV awning products as well as our RV parts production has experienced no delays in shipping. We just completed large raw material and parts purchases so our inventory will allow us to operate all companies well into the third quarter.”
Throgmartin Holdings is a privately held company headquartered in Brooksville, Fla.