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Top RVDA Expo Speaker Debuts Customer Service Training DVD

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A new training resource from noted author and trainer Lisa Ford is available through the Mike Molino RV Learning Center.

“Customer Service Strategies that Work – How to Create More Loyalty in a Dynamic Competitive Marketplace,” is a DVD training video featuring Ford, who was the highest rated speaker at the 2007 RV Dealers International Convention/Expo.

In this training, front-line team members will learn practical skills and proven systems for improving customer service at every touch point, all along the cycle.

They’ll gain numerous hands-on techniques that include how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of ‘customers first’ all day.

Ford’s other materials available through the RV Learning Center can be found in the online catalog.

Visit Ford’s website for more information, www.lisaford.com.

RVDA dealer members can go to the Learning Center online store to purchase the training DVD, “Customer Service Strategies that Work – How to Create More Loyalty in a Dynamic Competitive Marketplace,” for $59.95. For all others the price is $89.95.

For more information on the RV Learning Center, visit www.rvlearningcenter.com. Lisa Ford’s DVD is available at the RV Learning Center store, here.

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