Lightspeed has come out with its first-ever RV Dealership RECT (Repair Event Cycle Time) Excellence Awards.
“One of the key elements of goal setting is measuring progress,” said RVDA President Phil Ingrassia. “When the industry task force identified R-E-C-T as a key measure, Lightspeed worked to develop R-E-C-T reporting functionality quickly to assure their dealerships had the reporting they needed to identify issues.”
“Our valued dealers are a vital component to what makes us an industry leader,” says Kris Denos, vice president of Lightspeed. “We are in awe of their commitment, grit, accomplishments, and the reductions in RECT that they’ve been able to achieve. In short, they simply are the best, and they inspire us to do better and be better.”
The Lightspeed 2022 RECT Excellence award recipients were selected based on year-over-year improvement in reducing RECT time. RECT remains one of the biggest differentiators for successful dealerships in the RV industry. Managing RECT helps dealers to spot dealerships’ service shortcomings and focus on making improvements. Additional benefits of understanding RECT include reducing employee burnout and delivering a better customer experience, the company said.
Lightspeed said it is committed to providing ongoing product innovations to ensure that its dealerships can service units more efficiently and get their RV customers out on the road faster. The winners span locations across the U.S. and represent a wide breadth of dealership size and RV expertise.
The Lightspeed 2022 RECT Excellence Award winners are:
- Bish’s RV; Meridian, Idaho
- Black Hills Land and RV; Piedmont, South Dakota
- Bobby Combs RV Centers; Coeur d’Alene, Idaho
- Chesaco RV; Shoemakersville, Pennsylvania
- Country Road RV Sales and Service LLC; Cottondale, Alabama
- Kitsmiller RV; Mason, Michigan
- RCD RV Supercenter; Heath, Ohio
- Rich & Sons Camper Sales; Grand Island, Nebraska
- Sundowner Trailers; Auburn, California
- Texas Trailers Sales & Services; Gainesville, Florida
