Yamaha Marine Group announced that it will put more resources behind Yamaha Marine University in 2018 with more programs focused on dealer profitability and increased customer satisfaction.
New YMU initiatives will include an apprenticeship program for developing skilled dealer technicians, as well as classroom training, online modules, trade school collaborations, and online education modules.
“We are extremely excited about the potential of these new initiatives to improve dealer profitability,” said Joe Maniscalco, division manager of service for Yamaha Marine Group. “The marine industry is witnessing a rebirth as consumer passion with the boating lifestyle continues to grow. At Yamaha, we recognize that dealers need to be equipped with the proper tools and training to meet the challenges that accompany industry growth, and these new programs will achieve that.”
The suite of services has been divided into four pillars: career development, service management, technical training, and sales training. Each of these areas is specifically designed to foster dealer success and profitability, and increase customer satisfaction.
Career Development Training
Career development training focuses on helping students enter the marine industry, and build a career in marine service. This pillar is vital when it comes to growing the number of skilled technicians to improve customer satisfaction. Through training available at Yamaha headquarters, technical schools, and the dealer workplace, career development content champions marine personnel as they learn and grow in their careers.
Service Management Training
Service management training uses a holistic approach for dealer service departments in order to maximize the value of marine service for the dealer and the consumer. Through live training, in-dealership consultation, best-practice publications, and an emphasis on maintenance, service management training can help revolutionize dealer service departments with increased efficiency and effectiveness.
Technical training is where the prop hits the water for marine technicians. Through a combination of technical training materials and hands-on training at Yamaha’s marine training headquarters in Pleasant Prairie, Wisconsin, as well as Yamaha Marine’s headquarters in Kennesaw, Georgia, marine technicians will be empowered to tackle the challenges that come with increased consumer time on the water.
Sales training equips dealers with the knowledge and skill to meet the needs of consumers from all walks of life. Sales training equips dealers with the product and sales knowledge needed to sell successfully.