Since leaving her career teaching elementary school, Jennie has been on a process of refining, and many times creating, processes in different departments in the dealership, her nominator says. She began with parts, moved to warranty, then service and now is in sales. Each department she has participated in has greatly improved in performance and, as importantly, in customer experience.
How has Jennie demonstrated leadership and innovation within her field?
At Miller’s RV, Jennie is known to be kind and caring for both employees and customers in the dealership, but also serious about improving standards and customer experience, her nominator says. In line with those goals, she has been changing expectations for employees, which the dealership has seen evident in customer interactions and shortening repair event cycle time (RECT) to the cleanliness of technician bays. Jennie’s nominator says she has earned the affectionate nickname of “The Little General” because when she shows up in an area, the troops expect an inspection. She also has worked with the different departments to make sure they have the tools necessary to complete their responsibilities at the highest level.
What measurable impact has Jennie had on Miller’s RV?
In the warranty department, she increased training and developed a manual to improve submissions. Her nominator says she also worked with the service department and technicians to train the technicians on how to secure more information needed from the customer on the front end, which cut down on submission time and led to a higher approval rate, increasing warranty billed by 13%. Her work with the parts department and its processes shortened the turn around on parts pricing requests from the service department to hours from days, her nominator adds. This work in the service department lowered RECT by over 40% in the last two years — and she’s not done yet!
How does Jennie contribute to the ongoing support and growth of women in the RV industry?
Jennie has increased the number of women in her company from two to five, her nominator says, and has done a great job in challenging and stretching them to grow in ability and responsibility. She is a tremendous mentor, a wife, mother and grandmother, known to her grandchildren as “Honey.” And at times she is a mother figure to many young women in her church who look to her for advice in many areas of their lives, her nominator says.
What challenge(s) has Jennie faced in her career and how did she overcome it?
“I think a big challenge was believing in herself and accepting that she had a lot to offer,” her nominator says. She learned that she belonged in her role and that if she led, people would follow.
From Jennie
What advice do you have for women in the RV industry?
Get involved! Keep learning! Ask questions! Coming out of the elementary school classroom and into the RV industry has been a rewarding and challenging experience. When I came on board, I started in parts, then moved to warranty, then on to service and now I’m getting my feet wet in sales. I started by asking a lot of questions; some days it felt like drinking water through a fire hose. My best advice to young women is to never stop learning and don’t be afraid to try something new. As a woman, you bring a unique viewpoint and skill set, which in my experience has brought value and helped our dealership grow.
What does it mean to you to be a Women in Business honoree?
This recognition came as a complete surprise to me! I am humbled and honored to be included with so many amazing women in the RV industry. My parents started the dealership when I was in high school, and to be honest, I never imagined myself working in it full-time. My husband and I run the dealership now, and I truly love my job. I work with the best people, including my husband and son. I get to help people enjoy the journey as they embark on what makes them happy. And lastly, I feel like I’m making a difference in the lives of our team and our customers.
For more 2025 Women in Business honorees, click here.
