A pair of workshops slated for the upcoming RV Dealers Convention/Expo in Las Vegas — including the popular annual Super Lawyers session — are designed to help dealers better understand how to stay out of the courtroom.
Both sessions will discuss improving compliance and enhancing professionalism, as well as using mediation to help dealers settle disputes.
“Super Lawyers Take You Into the Sales and F&I Office: How To Prevent Common Consumer Claims During the Sale,” taking place from 2 to 4 p.m. on Wednesday, Nov. 12, is a skit-based training session that brings real-world scenarios from the sales and F&I offices to life, showing both the wrong and right ways to handle challenging customer situations.
Panel members include Harold Oehler, certified mediator and RV industry trainer, Jim Ganther, Mosaic Compliance Services, Jane Saxon, managing director and retail & manufacturing service team leader for the central region of CBIZ CPAs & Advisors, and Debbie Brunoforte, regional vice president of Campers Inn RV.
Learning outcomes for this session:
- How to identify and avoid compliance traps and unfair or deceptive trade practices.
- How to prevent common consumer lawsuits through proper sales and F&I practices.
- Techniques to provide customers with a more professional and compliant sales experience.
- Practical strategies for reducing litigation risks and protecting dealership profitability.
From 8 to 9 a.m. on Thursday, Nov. 13, Oehler will examine “How to Conduct the Perfect Vehicle Inspection and Mediation to Defend a Consumer Claim and Retain Your Customer.”
Learning outcomes for this session:
- How to train your sales and F&I teams to prevent consumer lawsuits.
- How to resolve customer complaints arising from the sale and financing of an RV and recover your customer.
- Learn how to work effectively with your manufacturer to defend consumer claims.
To register for the 2025 RV Dealers Convention/Expo click here. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn and X.
The Convention/Expo will take place Nov. 10-14, at Paris Las Vegas and is sponsored by RVDA of U.S., RVDA of Canada and the Mike Molino RV Learning Center.
Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at 703-364-5518 or email jnewhouse@rvda.org.
