What makes Jessika stand out in the RV industry?
Jessika is responsible for leading the customer service team, ensuring they provide top-notch support and achieve customer satisfaction. She guides and mentors agents, oversees their performance and steps in to resolve complex customer issues. Jessika is tasked with formulating and applying customer service protocols, enhancing support procedures for better efficiency and acting as a bridge between customers and the organization. Her goal is to keep her team inspired and uphold superior service standards.
Jessika was promoted to operations supervisor from customer support supervisor in March after an eight-year journey with the company.
In what ways has she gone above and beyond for TireMinder?
Jessika prioritizes exceptional customer experiences and embedding trust deeply into the product and the supporting company. She consistently ensures that every interaction reinforces reliability and satisfaction, fostering strong customer loyalty. She is dedicated to her agents’ well-being, treating them with fairness and respect, and providing them with the necessary resources and support to excel in their roles. Her leadership not only elevates customer support quality, but also cultivates a positive and empowering work environment, demonstrating her commitment to both customer and team success.
What does Jessika add to TireMinder’s culture?
She greatly enriches the workplace culture at TireMinder through unwavering support for her staff, her approachable and friendly demeanor, and her deep commitment to prioritizing customer care. By fostering a team environment where support and respect are paramount, she ensures that her staff feels valued and empowered. Jessika’s genuine concern for customer satisfaction permeates the company, setting a high standard for service excellence. Her positive influence creates a nurturing and motivating atmosphere, encouraging everyone to strive for the best in customer interactions.
How does she contribute to the ongoing support of women in the RV industry?
Jessika mentors her team on both the TireMinder product and general RV knowledge, fostering an inclusive environment that values learning and development. Her leadership reflects TireMinder’s commitment to internal growth, emphasizing promotions from within to empower staff.
What advice does Jessika have for women aiming to thrive in the RV industry?
“Knowledge is power. You can learn from so many different places: colleagues, customers, different manufacturers, the internet, etc. If there is a particular part of the industry that you are interested in, gain the knowledge from every place you can, so there is no question as to why you are in that position.”
