American Coach, a luxury RV brand that’s part of REV Recreation Group, added a mobile app to its Platinum Experience program. According to the company, the PX app was created for 2021 and 2022 new model purchases and provides each owner with a collection of information and resources that is customized to their coach and easily accessible wherever they are. The app includes helpful “getting started” tools and tips, warranties and manuals, and contact information for customer support, parts and service.
“With the Platinum Experience and our industry-leading PX app, we’re able to provide unparalleled assistance to our new owners as they become familiar with their American Coach motorhome,” said Deb Stapel, director of marketing for REV Recreation Group’s Class A products. “The app is outstanding because it simplifies and streamlines the ‘get acquainted’ phase that owners go through. We’re excited since we believe we’re one of the first in the industry to offer this level of superior service.”
American Coach said that its PX app delivers convenient and full-featured support through an easy-to-use interface, searchable content and a collection of user-friendly videos.
Video topics include how to use the DriveTech Transmission Controls, setting up and using the Firefly System, operating the slideouts and awnings, monitoring tire pressure and more.
The app also provides easy access to warranty information and manuals that cover the motorcoach from top to bottom – from the coach and chassis to appliances and electronics.
The app’s “Contacts” tab contains information to quickly connect with key resources, including the American Coach concierge team; 24/7 roadside assistance; American Coach customer service; REV RV Service & Repair; Freightliner Custom Chassis support; and nearby service centers.
