Three new director level appointments have been made at the Camping and Caravanning Club that mark the start of a new decade.
The appointments were made by the Club’s new director general, Sabina Voysey, who took up the position in June last year.
Darren Whittington was appointed to the role of director of operations in July 2019 and is responsible for the delivery of products, services and member experience across all areas of the Club including the membership service center and customer services teams, Club Sites and the overseas travel operations. He joined the organization in 2007 as exempted camping manager, moving to the role of membership services manager and then membership services director in 2013.
“First and foremost, my role is to drive the delivery of exceptional customer service for all of our members,” said Whittington. “Exceptional customer service has to be threaded through everything we do, and I will ensure it is being championed by all at the Club.”
Nathan Goodyear was promoted to the role of director of property and development in July 2019. His role focuses on the campsite portfolio such as identifying, acquiring and building new campsites as well as maintaining and developing existing club sites and certificated sites. Goodyear also joined the Club in 2007, as property and development manager moving to commercial development manager, before taking on the role of head of sites development in 2018.
“My job is to ensure the Club has the right style of campsite in the best locations around the U.K.,” said Goodyear. “Added to that is ensuring those campsites are of the standard our members expect together with providing the right combination of onsite products and services that will ultimately benefit anyone who chooses to camp with us.”
Nicola Simpson joined the Club this month having been appointed the marketing and insight director.
“I’m delighted to welcome Nicola to the organization and the senior leadership team,” said Voysey. “She has a broad background and brings with her a wealth of experience from different sectors and companies including BT, Holland & Barrett and more recently from the garden products industry where she was marketing director at Forest Garden Group. Nicola will lead the marketing team and be central to shaping and delivering our strategy going forward.”
“I’m really looking forward to joining the Club, which has such a strong brand and I really love the lifestyle it represents – camping, caravanning, motorhome-ing and ultimately getting people active in the great outdoors. It’s a really exciting time to join the team,” said Simpson.
“Our new senior leadership team structure puts us in a strong position to address the opportunities and challenges the Club will face over the coming years,” said Voysey. “I’m delighted to welcome Nicola to the organization, to join Darren, Nathan and myself in shaping and delivering exceptional campsites, services and experiences for our members.”