Cruiser RV has been recognized by the RV Dealers Association (RVDA) as a Top Manufacturer in Dealer Satisfaction for 2024. This recognition places Cruiser RV among an elite group of manufacturers to receive the DSI (Dealer Satisfaction Index) Award, which honors companies that achieve the highest ratings in the annual Dealer Satisfaction Survey.
“We are incredibly proud to receive the DSI award this year,” said John Jones, senior general manager for Cruiser RV. “Our entire team adopts an ‘all-in’ mentality, and we’ve dedicated ourselves over the past year to implementing best practices focused on product development, quality, and exceptional customer care. This award is a testament to the hard work and dedication of every one of our employees. As we look ahead, we remain committed to enhancing the strong foundation we’ve built and ensuring our products continue to be industry-leading trailers. Our Cruiser Care program has played a crucial role in achieving this milestone by allowing us to deliver superior support and service to both our dealers and customers. We also extend our deepest gratitude to our dealer partners for their unwavering support and invaluable feedback, which help us improve every day.”
Cruiser Care is a comprehensive program that focuses on enhancing the ownership experience, offering top-tier customer support, product warranties, and expert service. It embodies Cruiser RV’s commitment to long-term customer satisfaction, the company said, by ensuring that every owner receives the highest level of care, from purchase through the lifetime of their vehicle.
The DSI Quality Circle Awards recognize top manufacturers for excellence in dealer and customer support across several key areas. Dealers rate their satisfaction based on four critical categories: Reliability/Quality, Parts, Warranty and Sales. This year, the RVDA received responses from over 500 dealership locations across the U.S. and Canada, making this recognition a true testament to Cruiser RV’s commitment to excellence and its ongoing investment in the Cruiser Care program, the company said.
To learn more about Cruiser RV products, visit cruiserrv.com.
