RVDA’s annual Dealer Satisfaction Index survey is now under way and needs dealer feedback. Many manufacturers use DSI results to adjust policies and procedures that affect their dealers, so it’s important for all retailers to participate in the survey and rate every brand/manufacturer whose products they carry.
The questionnaire measures retailers’ views about reliability and quality of units, parts and warranty support, and competitiveness of price/value.
Individual responses are strictly confidential.
All responses are tabulated by an independent research company, and only aggregate numbers are released.
Please participate in the survey by clicking here.