Fun Town RV recently opened a new RV service facility in Cleburne, Texas, intended to increase customer satisfaction in terms of service. No appointment is necessary before 2 p.m., and customers will get same-day service, express check-in, and a staff of RV Industry Association-certified technicians, according to Fun Town RV.
The Mega Center campus, which sits adjacent to Fun Town’s corporate headquarters and encompasses more than 77 acres, features a five-lane check-in, a triage area, multiple repair bays, and a state-of-the-art customer lounge.
Upon arrival at the facility, customers will be greeted by a triage specialist who will record their information and immediately route the unit into a service bay for repair or further assessment.
“The biggest challenge for anyone who RV’s is getting their RV serviced or repaired quickly,” said Jay Belcher, Fun Town’s director of operations. “We’re going to solve that problem for our customers and keep them camping.”
Customers will be in and out the same day with their RV in most cases.
“There’s no other RV service facility in Texas that can provide this level of customer care,” said Belcher. “This is a true game changer.”
Same day service and express check-in will only be offered at the Customer Care Mega Center, located at 2409 Shale Circle, Cleburne, TX 76033. Service operations at Fun Town’s former service center ceased during the planning phase of the Mega Center.
