In two recent competitions among the service technicians within the Navistar dealer network, technicians from Arizona, New Mexico and Florida triumphed.
The technicians competed head-to-head in a series of stations designed to simulate service areas for air conditioning, brakes, drive train, electrical and Navistar and Cummins engines. The technicians were scored on how quickly and effectively they navigated their way through the stations, diagnosing and fixing the simulated problems.
Nathan Reed took home the “Top Service Technician” Award for Truck and Dan Myers earned the same recognition for Bus at the 2016 10th Annual Navistar Technician Rodeo, which features Navistar’s top American and Canadian commercial truck and bus technicians.
Meanwhile, Robert Ball triumphed at the 2016 Second Annual Navistar Global Technician Rodeo, which features the top Navistar service technicians from North America, Mexico and Latin America (Central and South America).
“We are very proud of this year’s winners,” said John Pfennig, director, Global Development, Navistar. “Among the top Diamond-certified technicians who competed in both events, Nathan, Dan and Robert demonstrated the highest skills and abilities in key areas of commercial servicing. They reflect the best traditions of the company’s commitment to technical excellence and customer uptime.”
Reed, a service technician for RWC International in Phoenix, Ariz., and Myers, a service technician for Summit Truck Group in Albuquerque, N.M., were two of 13 top service technicians from International and IC Bus dealers across the United States of America and Canada selected to compete in this year’s Navistar Technician Rodeo, held at the Navistar Woodridge Facility earlier this month.
Ball, a service technician for Maudlin International Trucks in Orlando, Fla., was one of three top service technicians from International dealers across North America, Mexico and Central and South America selected to participate in this year’s Global Technician Rodeo, also held at Woodridge.
All of the participants are Diamond certified through Navistar’s official certification program for its service technicians. In addition, all the technicians from the U.S. and Canada are all either Automotive Service Excellence or Canadian Provincial certified.