With in-person training significantly limited due to COVID, The Mike Molino RV Learning Center has adjusted its offerings for 2021, and Friday it shared some details.
Here are some current offerings available from various sources throughout the industry.
Service Writer/Advisor (SWA) Online Course Offered Through the RV Learning Center
The Mike Molino RV Learning Center’s Service Writer/Advisor (SWA) Online Course provides critical front-line dealership personnel with foundational skills they need to create loyal customers and help improve repair event cycle time (RECT). The SWA Online Course includes instruction on:
- Improving customer satisfaction
- Organizing and managing appointments and workflow
- Generating additional services and revenue
- Coordinating with technicians and other departments
- Administrating and operating effectively
- Building trust and rapport
The course includes a timed, comprehensive final assessment that will help service writers/advisors to achieve professional certification through the RV Learning Center, for a separate fee. The per-person course registration fee is $150. To learn more about the fully interactive course and view a course demo, visit the RV Learning Center website www.rvlearningcenter.com.
RVTI Level One RV Technician Course
Online courses available through the RV Technical Institute (RVTI) are completely self-paced, allowing students to complete the training and testing according to their own timeline and schedule.
The Level One online class costs $1,995, with a special industry price of $995 for anyone within the RV industry. Volume discounts are available. The RVTI’s Level Two class, which includes diagnostics and troubleshooting in the seven core areas of RV repair, will be available through the self-paced, online program in the spring of 2021. For more information, visit www.rvti.org.
The Damage Repair Estimator Online
The Damage Repair Estimator Online subscription-based software enables users to create customized and detailed estimates of repairs, upload photos and documents, and is a centralized resource for average time and cost of making RV repairs and purchasing RV parts. Dealers can sign-up for a free, no-obligation, 30-day trial of The Damage Repair Estimator Online by calling (440) 336-0703 or by sending an email to [email protected].
FRVTA Distance Learning Network
The Florida RV Trade Association (FRVTA) and Mike Molino RV Learning Center have partnered to provide online video-based training for dealership personnel through FRVTA’s Distance Learning Network (DLN). A one-year subscription to the program costs $995 per dealership location. A discount is given for multiple dealerships of five or more. Educational courses offered through the DLN include:
- Level One Training – Covers propane, electricity, plumbing, and PDI. This matches the Level One content produced by the RV Technical Institute. This is a foundational course and is a prerequisite to Level Two Training.
- Level Two Training – Covers water heaters, furnaces, ranges/cooktops, refrigerators, air conditioners, generators, brakes, suspension, towing, hydraulics, and RV body. This matches the Level Two content produced by the RV Technical Institute.
- Advanced-Manufacturer Specific Classes
- Service Advisor
- RV Receptionist Class
For more information visit: http://rvtraining.fgc.edu/.
PRVCA Offers Advanced F&I Training
Protective Asset Protection’s Paul Sheldon will offer the webinar “Advanced F&I Training: Getting to 80 Percent” from 9 a.m.-4 p.m. Eastern on Jan. 21. The program is free for Pennsylvania RV & Camping Association (PRVCA) members and $25 for non-members.
The webinar will cover steps dealerships can take to move closer to the 80 percent service agreement penetration goal. Topics include keys to developing a process that unlocks the door to greater sales and steps to make sure every customer understands that a service contract will enhance their ownership experience. The deadline to register is Friday, Jan. 15. For more information, click here.
Virtual Convention/Expo Workshops
There is still plenty of time to take advantage of education opportunities through the RV Dealers Virtual Convention/Expo on-demand platform. Among the educational opportunities several workshops concentrate on repair event cycle time (RECT), F&I, digital marketing, and more. Access to the virtual convention platform ends Sunday, Jan. 31.
For more information on available sessions, click here.