2025 RV PRO RVeterans Honoree James Uden

Jim serves as the service shop foreman at Rich & Sons RV Headquarters, a role he has dedicated himself to for 42 years. In this position, Jim is responsible for overseeing the day-to-day operations of the service shop. His duties include scheduling work for the technicians, monitoring their progress and conducting thorough reviews of completed jobs to ensure the highest standards of quality and accuracy. Jim ensures the shop runs smoothly and efficiently, maintaining the trusted reputation Rich & Sons RV Headquarters has earned over the years.

In what ways has James gone above and beyond for Rich & Sons RV Headquarters?

Jim is anything but ordinary — his commitment and work ethic are second to none, his nominator says. He goes above and beyond by not only managing shop logistics but also by ensuring that the technicians have the support and resources they need to succeed. His dedication to quality control, attention to detail and knowledge of RV maintenance elevate the entire team. Jim’s consistent efforts ensure that every customer receives top-tier service, which directly contributes to the Rich & Sons RV Headquarters’ outstanding reputation.

How does James’s tenure and experience contribute to Rich & Sons RV Headquarters?

With over four decades of experience, Jim’s tenure at Rich & Sons RV Headquarters is a testament to his reliability and expertise. His understanding of the RV service industry and long-standing institutional knowledge make him an invaluable asset.  Jim has witnessed and adapted to many changes in the industry, and his ability to lead through those changes has helped shape a resilient, skilled and high-performing team. His experience ensures that the shop remains a cornerstone of excellence within the company.

How does James mentor or support other employees?

Jim is definitely a natural mentor. He leads by example and supports the team with guidance grounded in years of hands-on experience. His commitment to excellence inspires those around him, and he plays a critical role in training and developing technicians. Many of the skilled professionals on the team owe part of their growth to Jim’s mentorship. His leadership helps foster a knowledgeable workplace culture.

What else should we know about Jim?

Jim is a Master Certified Level 4 Technician through the RV Technical Institute’s technician training program — the highest and most prestigious level in the RV industry. This distinction not only showcases his personal expertise but also reflects his dedication to ongoing education and mastery of the craft. His leadership and credentials ensure that Rich & Sons RV Headquarters maintains its status as a top provider of exceptional RV service and repairs. Jim’s unwavering commitment, unmatched experience and leadership make him a standout figure not just within his company, but across the entire industry.

From James

What has it meant to work in the RV industry this long?

Working 42 years at Rich & Sons RV Headquarters means being part of a legacy that shaped the RV industry in Nebraska. Over the years, I have watched the company grow from a small, family-run business into one of the largest RV dealerships in the Midwest. Through the years I have seen major changes in technology and customer expectation, built lasting relationships with customers and getting them to their camping trip. [I have helped] in maintaining the high standards of service that Rich & Sons prides itself on. It’s not just a job — it is a career in problem-solving, craftsmanship and a passion for the RV lifestyle.

What advice do you have for younger people just starting their careers?

Work can be challenging, but sticking with it, learning from your mistakes and staying patient with customers and coworkers will set the foundation for success. People will remember how you made them feel more than anything; taking time to listen and provide top-notch service can lead to loyal customers and solid reputation. No matter how skilled you are, working well with others makes everything run smoother. Being reliable and supportive strengthens the workplace and keeps morale high.