Fixed Operations Day at the 2026 RV Dealers Convention/Expo will provide service, parts and warranty professionals with a full day of ideas they can implement immediately to strengthen profitability, efficiency and customer satisfaction. The program takes place Thursday, Nov. 12, at Paris Las Vegas.
Fixed Operations Day focuses on a range of topics including tightening repair event cycle time, parts profitability and building a more skilled, stable workforce. Attendees will leave with practical tools and processes they can bring home and put to work at the dealerships.
Fixed Operations Day Sessions & Key Takeaways
- From Check-In to Cash Flow: Fixing the Hidden Gaps in RV Service Operations — Rob Cochran
Attendees will learn how to tighten the front‑end of the service process — intake, inspection and documentation — to reduce cycle time, prevent rework and eliminate communication breakdowns between service, parts and warranty. The session highlights specific intake checkpoints and documentation standards that improve accuracy and accelerate cash flow. - Why Your Best Technicians Are Leaving, Why Pizza Won’t Fix It, and What Actually Will — Sara Clements-Hey
This workshop provides a step‑by‑step guide to building a three‑tier efficiency‑based bonus plan that turns technicians into invested profit partners. Attendees will leave with a framework for improving productivity, reducing turnover and creating a compensation structure that rewards performance instead of hours on the clock. - Amazon Isn’t Your Problem: Your Parts Strategy Is — Sara Clements-Hey
Dealers will learn how to build a parts strategy that wins in the Amazon era by focusing on the areas where dealership parts departments have a competitive advantage. Each attendee receives the Parts Department Self‑Assessment, an 18‑item diagnostic tool that identifies the department’s strengths, weaknesses and pinpoints where to focus improvement efforts first. - Turning Fixed Operations into a Profit Center — Jerry Weldon
Weldon will walk dealers through practical methods for identifying profit leaks, improving advisor communication, and strengthening staff development. Using real dealership examples, the session outlines specific steps for improving repair order accuracy, tightening parts coordination and building a more consistent customer experience. - Future-Proofing Your Service Department: Building and Retaining the Next Generation of Technicians — Jordon Schoolmeester
Attendees will learn how to create a sustainable technician pipeline through structured onboarding, mentorship and career‑path development. The session also covers compensation and pricing strategies that support year‑round performance and help retain both entry‑level and experienced technicians.
Select sessions qualify for RV Learning Center continuing education units (CEUs) toward their fixed operations recertification. For certified employees, Fixed Operations Day offers a chance to build new skills, connect with peers and make progress toward maintaining their professional credential.
Fixed operations professionals can register at a special rate of $389, which includes access to Thursday’s full Convention/Expo schedule and the Expo Hall.
The RV Dealers Convention/Expo — presented by RVDA U.S., RVDA of Canada and the Mike Molino RV Learning Center — is the industry’s premier education and networking event, bringing together dealers from across North America for four days of training, business development and peer‑to‑peer learning.
Dealers can register and receive program updates, including detailed session descriptions and speaker announcements, at https://rvdaexpo.com.
