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RV News
Video Blog: Solutions for Negative Billboards
Negative reviews on social media are one thing, but dealing with the visual of having someone with a gripe against…
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RV News
Video Blog: Risk Mitigation and Why it Matters
Risk mitigation is not something that you want to simply leave to chance, said dealership consultant Tom Kline of Better Vantage…
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RV News
Video Blog: Maintaining a Dealer’s Online Reputation
Dealership consultant Tom Kline of Better Vantage Point discusses how to mitigate customer issues in a way that results in…
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RV News
Video Blog: Tom Kline on ‘Yo-Yo’ Sales
If you look on the Federal Trade Commission website, the FTC talks about “yo-yo” sales. So, as the dealer, how…
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RV News
Blog: F&I Menus Lead to Smooth Sailing
Ocean sailing paradigms have something to teach the RV business: Know what is uncomfortable and know whatis life-threatening. I’ve experienced…
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RV News
Blog: Virtues of the Hoodie
I admit, I was wrong. For many years, I eschewed the use of a hooded sweatshirt, a.k.a. a “hoodie.” For…
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RV News
Blog: Icebox or Fridge? It’s Cool Either Way …
My father, 93, founder of Virginia’s largest Chevrolet Import dealership, still gets his food from the “ice box.” Ice, an…
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RV News
Blog: Verbal Agreements Won’t Work with Compliance Regulators
We have all heard the Chinese proverb saying, “A journey of a thousand miles begins with a single step.” Well,…
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RV News
Blog: Door to Door Precautions
If your dealership is delivering vehicles to people at their homes, it’s time to think about the risk involved. Risk…
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RV News
BLOG: Keeping Your Dealership’s Reputation Beautiful
When everything runs smoothly, it’s beautiful. But the opposite of beautiful is ugly. Customer complaints that are posted online can…
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