-
Features
Avoid Issues by Paying Attention to the Natural Order
There’s a natural order to the universe. For example, we don’t float off the earth because of gravity. There will…
Read More » -
Features
Be Prepared With This Data Breach Response Plan
As a business owner/dealer, you have an obligation to protect customers’ personal information. This is called personally identifiable information (PII)…
Read More » -
RV News
Dealers to Vendors: Trust But Verify
Dealer consultant Tom Kline of Better Vantage Point comes to us this week from the road, where he was visiting…
Read More » -
RV News
Tom Kline: Keep it By the Book When Dealing With Your Bank
With March bringing the second- and third-largest bank failures in U.S. history, dealer consultant Tom Kline of Better Vantage Point…
Read More » -
RV News
Blog: Tom Kline, Phil Ingrassia on FTC Safeguards Obligations
In this 15-minute session, dealer consultant Tom Kline of Better Vantage Point talks with Phil Ingrassia, president of the RV…
Read More » -
RV News
Blog: Top 10 Ways to Protect Your Dealership’s Assets
Tom Kline of Better Vantage Point has compiled a list of 10 things he thinks are absolutely critical to maintaining your…
Read More » -
RV News
Blog: Tom Kline on Keeping the Government Out of Your Business
The last thing you want is the government stepping in and becoming involved in your day-to-day business activities. Tom Kline…
Read More » -
RV News
Blog: A Deep Dive on GLBA Regulations
GLBA regulations, which have been in effect since 1999, require institutions that provide financial products to consumers, including loans, to…
Read More » -
RV News
Blog: OFAC Alerts and Why They Matter
Dealers should all be aware of the Office of Foreign Asset Control, though it can be one of those things…
Read More » -
RV News
Blog: Dealers, the Right Paperwork is Critical
Tom Kline of Better Vantage Point said that when it comes to dealerships purchasing vehicles from a customer, there are very…
Read More » -
RV News
Blog: Protecting Customers’ Personal Information is Vital
It’s not only good business practice – It’s the law. Business owners are responsible for protecting their customers’ personal information…
Read More » -
RV News
Blog: Protecting Yourself Against a Data Breach
It’s not only good business practice – It’s the law. Business owners are responsible for protecting their customers’ personal information.…
Read More » -
RV News
Video Blog: Solutions for Negative Billboards
Negative reviews on social media are one thing, but dealing with the visual of having someone with a gripe against…
Read More » -
RV News
Video Blog: Risk Mitigation and Why it Matters
Risk mitigation is not something that you want to simply leave to chance, said dealership consultant Tom Kline of Better Vantage…
Read More » -
RV News
Video Blog: Maintaining a Dealer’s Online Reputation
Dealership consultant Tom Kline of Better Vantage Point discusses how to mitigate customer issues in a way that results in…
Read More » -
RV News
Video Blog: Tom Kline on ‘Yo-Yo’ Sales
If you look on the Federal Trade Commission website, the FTC talks about “yo-yo” sales. So, as the dealer, how…
Read More » -
RV News
Blog: F&I Menus Lead to Smooth Sailing
Ocean sailing paradigms have something to teach the RV business: Know what is uncomfortable and know whatis life-threatening. I’ve experienced…
Read More » -
RV News
Blog: Virtues of the Hoodie
I admit, I was wrong. For many years, I eschewed the use of a hooded sweatshirt, a.k.a. a “hoodie.” For…
Read More » -
RV News
Blog: Icebox or Fridge? It’s Cool Either Way …
My father, 93, founder of Virginia’s largest Chevrolet Import dealership, still gets his food from the “ice box.” Ice, an…
Read More » -
RV News
Blog: Verbal Agreements Won’t Work with Compliance Regulators
We have all heard the Chinese proverb saying, “A journey of a thousand miles begins with a single step.” Well,…
Read More » -
RV News
Blog: Door to Door Precautions
If your dealership is delivering vehicles to people at their homes, it’s time to think about the risk involved. Risk…
Read More » -
RV News
BLOG: Keeping Your Dealership’s Reputation Beautiful
When everything runs smoothly, it’s beautiful. But the opposite of beautiful is ugly. Customer complaints that are posted online can…
Read More »