Today, however, there are innovative solutions on the market that are making it easier than ever to engage with RV consumers. One of these channels, business texting, is completely revolutionizing the way consumers want to be contacted by vendors.
Upgrades to LCI’s OneControl Smart RV Technology are allowing RVers to operate more features than ever via remote control. On the horizon: Voice-activated command controls and
RV self-diagnosing technology.
Customer service is the backbone for a successful business. Sometimes owners and executives in the RV industry understand this is a required department, but very little attention is given to the employees who support customer service.
The CEOs of the two largest RV manufacturers in the U.S. – Thor’s Bob Martin and Forest River’s Pete Liegl – got their start at Coachmen Industries. Meanwhile, at least 10 future presidents of RV companies worked at Keystone RV.