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As new unit sales slow, it’s imperative that dealerships invest money into education and training for their parts and service departments.  
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Gauging the efficiency and productivity of technicians and detailed tracking warranty work are vital to maintaining a profitable service department.
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The parts department can easily be the most challenging department to run within an RV dealership, but setting benchmarks for parts operations can give a business goals to shoot for.
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For many dealerships, the parts and service department is a greatly underutilized asset. The right combination of education, training and hiring the right employees can help change that.
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“In my years in RV consulting, I have heard a consistent refrain that there isn’t enough time for techs or service writers to up-sell to ‘customer pay’ customers. There is now more time to spend with service customers to do walk arounds and courtesy inspections.”
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