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Features

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Gauging the efficiency and productivity of technicians and detailed tracking warranty work are vital to maintaining a profitable service department.
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The parts department can easily be the most challenging department to run within an RV dealership, but setting benchmarks for parts operations can give a business goals to shoot for.
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For many dealerships, the parts and service department is a greatly underutilized asset. The right combination of education, training and hiring the right employees can help change that.
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“In my years in RV consulting, I have heard a consistent refrain that there isn’t enough time for techs or service writers to up-sell to ‘customer pay’ customers. There is now more time to spend with service customers to do walk arounds and courtesy inspections.”
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Many coaches are manufactured with a rear-looking camera. Some of these cameras cannot be used except when the transmission is shifted into reverse gear. This makes sense given that most of the time the driver should be looking out the front end of the coach. But when it is necessary to check out the back end of the coach, those cameras are very useful.
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Parts and service department revenues can be a valuable – yet often overlooked – part of total dealership revenues.

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