SkinnerOn May 24, Joyce Skinner, Entegra Coach and Jayco Motorized customer service division leader, was celebrated for her 32 years of service ahead of her official retirement on June 30.
The event took place at the Entegra Coach Homecoming, with nearly 500 owners, team members and supplier partners in attendance. The evening began with a happy hour and dinner, followed by a management presentation and celebration of Skinner before the night concluded with music and dancing.
“After 40 years in the RV industry, 32 of those with Jayco, I have made the decision to retire as of June 30th this year. This decision has not been an easy one; I have always loved my job and the opportunities it has afforded me over the years but realize that I need to start checking the boxes on my bucket list while I am still able to do so,” said Skinner.
Jayco’s Motorized division is currently transitioning Skinner’s role to a veteran team of leaders across customer service. Jacob Shearer will become director of customer service for Motorized. PJ Clanton will become director of technical training. Motorized Factory Service is led by Royce Pletcher, who joined the Jayco team in September as the Factory Service Manager.
“Congratulations to Joyce on a well-earned retirement,” stated Steve Claude, vice president of corporate customer service. “The love and dedication she has demonstrated to the motorized owners has set the foundation for how we do business. We wish her the very best as she completes her bucket list in retirement with friends and family.”
Skinner spent her first 18 years with Jayco on the towables side of the business, with Starcraft RV. In 2010, she transitioned to the Entegra Coach brand and the following year became part of the newly formed Jayco motorhome division.
Skinner commented in a recent message to owners, “Personally, I have so many wonderful memories of our times together, whether it was our first hello at a show, time spent together at a rally, dancing in the conga line at homecoming or if you were just here for service, I will never forget you. Some of you I only had contact with over the phone or through email, but I want you to know, that regardless of what brought us together, I am thankful that our paths crossed. I hope that whatever it was I was able to help with, that I made a difference.”
“Joyce is the embodiment of the values we live by at Jayco,” stated Ken Walters, president and CEO. “Her love and honor of God and support for family life are unmatched. It will take a village to replace her and that is exactly what we plan to do. If they were to carve a Mount Rushmore of Entegra, Joyce would be front and center without question.”
